What is the purpose of AVOL’s Client Services Program?

AVOL’s Client Services Program provides emergency financial support, transportation, advocacy, supportive counseling, HIV/AIDS information, and referral assistance to HIV+ persons throughout central and eastern Kentucky.

What type of support is provided?

Support may include assistance with:

    • Housing
    • Food
    • Transportation
    • Personal items
    • Household items
    • Medications
    • Volunteer services
    • Referrals

How do I qualify for assistance?

In order to receive assistance from AVOL, you must:

    • Complete AVOL’s intake process.
    • Have an HIV/AIDS diagnosis.
    • Have an HIV Care Coordinator.
    • Provide income verification through check stub or entitlement program award letter for yourself and every member of your household.
    • Have an annual income at or below 80% of Area Median Income. Area Median Income varies by county and household size and is determined by HUD.
    • Provide a current, signed, and dated lease agreement.
    • Provide any original bill, invoice, or prescription (or pharmacy verification of doctor’s order) when requesting financial assistance. The bill must connect you to the debt.
    • Maintain annual recertification with the Care Coordinator Program.
    • Maintain annual recertification with AVOL.
    • Comply with AVOL’s policies and procedures.

Will information I give to AVOL be kept confidential?

Yes. AVOL is dedicated to maintaining the confidentiality of all clients.

AVOL cannot release any information about you unless:

    • you give your consent,
    • it is necessary to protect your safety or the safety of others, or
    • it is required by law.

Should I seek assistance from other agencies before coming to AVOL?

Yes. Your HIV Care Coordinator serves as your primary case manager and should help you find resources when need arises.

AVOL’s Client Services Program serves as a last resort for financial assistance and other resources and is available only when all other community resources have been exhausted. AVOL will also refer you to other community resources that are available to assist you.

What are my rights as a client of AVOL?

You have the right to:

    • Receive quality services in a respectful manner without discrimination on the basis of actual or perceived: race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, gender identity or expression, age, handicap, or developmental disability.
    • Receive accurate and easily understood information in order to make informed decisions regarding services.
    • Expect confidentiality of information, unless you give consent or unless disclosure is required/permitted by law.
    • Receive timely response to your needs and requests.
    • Know how to voice any grievance about your services.
    • Refuse services and be informed of the consequences of refusal.
    • An explanation of the reasons for denial or termination of services.

What are my responsibilities as a client of AVOL?

You have the responsibility to:

    • Provide complete, accurate, and timely information in order to receive the best services, and notify AVOL as soon as possible whenever your information changes.
    • Maintain confidentiality regarding information about other clients or participants in all AVOL groups or programs.
    • Show consideration and respect and behave in a manner which does not cause undue disruption to staff and other clients.
    • Keep appointments or give notice as early as possible if unable to attend.
    • Follow action plans which have been chosen in consultation with staff.
    • Inform staff immediately if you have any concerns or problems with the service you are receiving.
    • Recertify with AVOL every year during your birth month.

What if I still have questions about AVOL’s Client Services Program?

You may contact Client Services staff with any additional questions at (859) 225-3000.
Anthony Tanner, Client Services Coordinator, Ext. 22
Tami O. Damron, CSW, Director of Client Services, Ext. 27