P. 859.225.3000
TF. 877.225.9245

Find Services

Find Services

Frequently Asked Questions about AVOL’s Housing & Supportive Services Program


What is the purpose of AVOL’s Housing & Supportive Services Program?

Service Area

What counties are served by AVOL?


How do I qualify for assistance?


What type of assistance and services are provided by AVOL?

Funding Sources

How is AVOL funded?

Emergency Rent, Mortgage, and Utility Assistance

How do I qualify for rent, mortgage and utility assistance?

What are some examples of 'emergency need'?

Am I eligible for emergency assistance if I rent from a family member?

How much emergency assistance can I receive?

Am I eligible for emergency assistance if I receive a housing subsidy like Section 8 or if I live in public housing?

Security Deposits & First Month’s Rent

How to I qualify for help with security deposits?

Housing Programs

What kind of housing programs are offered by AVOL?

Supportive Services

What kinds of other supportive services are offered by AVOL?

Intake and Recertification

How do I apply for services and assistance?

What kind of documentation do I need to provide?

How often do I need to recertify?

Emergency Assistance Payments

How long will it take for my landlord, mortgage company, or utility company to receive payment?

Will AVOL reimburse me for payments I have already made?


Will information I give to AVOL be kept confidential?

HIV Care Coordinator Program

Who should I contact about my medical needs?

Support Group & Life Skills Seminars

What type of support groups and other activities are provided by AVOL?


What do I do if I have a complaint about services?

Your Rights and Responsibilities

What are my rights as a client of AVOL?

What are my responsibilities?

Termination of Services

Under what circumstances might I be terminated from services?

Scheduling Appointments

Do I need to schedule an appointment, or can I just stop by the office?

For More Information

What if I still have questions about AVOL’s Client Services Program?


Contact Us

If you have additional questions about services,
would like to become a client,
or need assistance,
please contact Client Services staff at:

(859) 225-3000, Ext 22 or Ext 27

You can also reach us at our toll-free number: (877) 225-9245


AVOL (AIDS Volunteers, Inc.)

365 Waller Avenue
Suite 100
Lexington, KY 40504

Non-Discrimination Policy

AVOL (AIDS Volunteers, Inc.) does not discriminate on the basis of actual or perceived: race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, gender identity or expression, age, handicap, developmental disability, or any other legally protected reason.